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Frequently Asked Questions

Find answers to the most common questions about our platform.

Ruziga Property Management is a comprehensive platform designed to streamline rental property management for owners, tenants, and administrators. Our all-in-one solution handles everything from property listings and tenant screening to rent collection and maintenance requests.

Getting started is simple! Sign up for a free 14-day trial, set up your profile, and add your properties. Our intuitive onboarding process will guide you through each step. For personalized assistance, you can schedule a demo with our team.

RPM is designed to scale with your needs. Whether you manage a single property or oversee hundreds of units, our platform offers the tools and flexibility to accommodate your specific requirements.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as ACH bank transfers. For enterprise clients, we also offer invoice-based billing options.

Our pricing is based on the number of units you manage. We offer three tiers: Starter (1-10 units), Professional (11-50 units), and Enterprise (51+ units). Each tier includes different features and support levels. Visit our Pricing page for detailed information.

Yes, we offer a 15% discount when you choose annual billing instead of monthly. This discount is automatically applied at checkout.

Absolutely. We employ industry-leading security measures including 256-bit encryption, regular security audits, and compliance with SOC 2 standards. Your data is backed up daily, and we maintain strict access controls to protect your information.

Yes, RPM offers robust API integration capabilities. We have built-in integrations with popular accounting software, payment processors, and property management tools. Our development team can also work with you on custom integrations for enterprise clients.

RPM supports all modern browsers including Chrome, Firefox, Safari, and Edge (latest versions). We recommend keeping your browser updated for the best experience.

Tenants can submit maintenance requests through their portal, including descriptions and photos of the issue. Property managers receive instant notifications and can assign tasks to maintenance staff, track progress, and communicate with tenants—all within the platform.

Yes, you can fully customize your rental applications. Add or remove fields, create custom questions, and set required documents. You can also create different application templates for different property types.

Our platform offers automated rent collection through various payment methods. Set up recurring payments, send automatic reminders, track payment history, and generate financial reports. Tenants can pay online through their portal, and funds are directly deposited to your account.

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Support Center

Browse our knowledge base for detailed guides and tutorials to help you get the most out of RPM.

Priority Support for Enterprise Clients

Our enterprise clients enjoy dedicated support with faster response times and personalized assistance.

VIP Support Hours

Monday - Friday: 8:00 AM - 8:00 PM EST

Saturday: 9:00 AM - 5:00 PM EST

Sunday: Closed

Priority Support Line

+1 (800) 123-4567

Enterprise Support Includes:

  • Dedicated account manager
  • Priority response within 2 hours
  • 24/7 emergency support
  • Quarterly business reviews
  • Custom integration assistance
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